# Installation Issues ### The agent is not starting If the Kerno agent is unable to start this might be to due to a specific configuration issue with your environment or machine. Try the following troubleshooting steps: * Make sure you VPN is off is you're using one. If you're using a VPN service Kerno will not be able to connect to LLM providers and therefore won't be able to index your codebase and run tests. * Restart your IDE and try again. *** ### The indexing process is failing If Kerno is failing to index your codebase, try the following troubleshooting steps: * Make sure your[ language stack is supported](/docs/getting-started/supported-technologies.md#supported-backend-languages) by Kerno * Make sure you don't have multiple projects open inside your IDE * Restart your IDE and try again. {% hint style="info" %} If you encounter issues or have questions, [message us on Discord](https://discord.gg/k8yA9tZdP9), and we’ll gladly help. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kerno.gitbook.io/docs/troubleshooting/installation-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.